1. The range of terms and validity

1.1 The terms are valid between the private person or company (hereinafter Client) and Wisor Accounts OÜ, 1DOX Digital OÜ, CorpHolding OÜ (hereinafter WISOR), hereinafter together referred to as the Parties, for the legal relations while purchasing products and services via WISOR e-store.

1.2 In addition to the current Conditions, purchasing services via WISOR e-store is regulated by the legislation of the Republic of Estonia.

1.3 The transactions made in the e-store shall be made by a person with full active legal capacity who has attained at least 18 years of age. If the transaction is made by the person who does not comply with the regulations under the Estonian legislation, the person whose bank account or credit card is used will be responsible for the transaction.

2. Prices and payments

2.1 All prices are in Euros (whether published in website price list or in individual communications) and exclusive of Value Added Tax. Information as to VAT liability is available on the request.

2.2 Product or service selected by the Client from the e-store must be prepaid in the full amount. By making the payment, the Client will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.

2.3 All taxes, current and future as applicable in Estonia will be borne by the Client.

2.4 If the service is provided partially (beyond the control of WISOR), then WISOR shall charge the invoice for the work already done, considering the principle of proportionality.

2.5 In addition to the fixed price the Client shall cover to WISOR direct costs related to providing services under the current Conditions (incl., but not excluding others: postal and courier charges, fees related to obtaining documents/extracts from official registers, state fees, notary fees, Apostille’ confirmation fees, transport costs, translation costs etc.).

2.6 WISOR may request advance payment of all charges and expenses. Where any fees for services or products remain unpaid for more than 10 days, WISOR may at its discretion immediately terminate the services, and obtain payment from any assets of the Clients.

2.7 If the transaction made through the internet bank the Client must push the button “back to the vendor” in order to confirm the transaction.

2.8 WISOR shall not be obliged to transfer the product until all outstanding fees (including government fees, duties, taxes and other third-party disbursements together with WISOR’s transfer or termination fees) have been paid in full.

3. Rights and obligations of Client

3.1 The Client shall acknowledge that by ordering the service, WISOR starts providing the service (hereinafter to fulfil the Assignment).

3.2 The Client shall provide to WISOR all documents, data and instructions related with the ordered products or services in good faith, full completeness and without unreasonable delay. WISOR assumes that all necessary data, documents and instructions are always given in such way.

3.3 The Client confirms that he/she is aware that any delay in providing the needed documents or data may cause the extension of the process.

3.4 The Client is obligated to inform WISOR of all the facts and circumstances and their changes that are relevant and needed for providing service. WISOR is not liable for the data and documents submitted by the Client, excluding WISOR liability before third parties for their completeness, accuracy and validity.

3.5 After the fulfilment of Assignment, the information or opinion nor documents provided by WISOR are not subject to completion or correction, related to the amendments of the legislation or repealing of existing legislation, developments in court practise or to any other new circumstance or change of the circumstance.

3.6 The Client shall acknowledge that he/she is fully aware of the risks that may be entailed by electronic submission of information and documents and the Client agrees to exchange information electronically. Documents sent by WISOR by e-mail (whether or not containing confidential information) will not be encrypted. It is Client’s responsibility to put in place measures to protect its computers and IT systems against viruses, defects etc.

3.7 If the Client is a juridical person, then it is assumed that the person who has submitted the order has every right to represent the Client. If it turns out that the person did not have right to represent the Client, then the person who submitted the order is responsible for any caused damages.

4. Rights and obligations of WISOR

4.1 WISOR has a right to receive a fee for providing services and products. Wisor issues a price offer or invoice for its services.

4.2 WISOR regards the contact details provided by the Client correct and any information sent to these contact details shall be deemed to have been received by the Client the next work day.

4.3 WISOR shall provide services with due care, accurately, applying all of its knowledge, effort and expertise, taking into consideration the best interest of the Client.

4.4 WISOR has the right to terminate the order extraordinarily without following the term of prior advance notice, if on the basis of given information and documents, there is a suspicion that Client’s activity may be associated with funding money laundering or terrorism and the Client does not eliminate those suspicions (including not submitting documents, information or the origin of the assets).

4.5 WISOR expressly disclaims any liability to the Clients and any third parties associated with Client for any damage or loss to any of them arising from the establishment, acquisition or operation of the Entity or the provision of the services by or to the Clients or any other person.

4.6 In case WISOR has information about unlawful or suspicious activity or misuse of its services, WISOR has a right to cancel the contract or order, and claim the fee for already purchased services or products.

4.7 WISOR provides virtual office (VO) services, which include filings in the commercial registry - registration address, company e-mail address and authorized contact person, with one-year term on prepayment basis. VO services are terminated automatically at the end of the period, unless the Client prolongs the services by paying for the next period.

4.8 WISOR, as a private sector service provider has the right to choose its Clients, thus it has the right:

• to refuse providing services and/or products to any potential Client, at its own discretion without disclosing the grounds for refusal.

• to terminate any services at any moment without disclosing the grounds for termination, notifying the Client 15 calendar days in prior. In case the termination takes place during the period which is already prepaid by the Client, then the Client has the right to claim a refund, considering the principle of proportionality.

5. Cancelling the order and refund policy

5.1 Client acknowledges that most products or services are unique and will be produced for Client only and according to this the Client takes full responsibility for the order.

5.2 By ordering a service, the Client acknowledges that WISOR starts to fulfil its obligations immediately and the Client will lose the right to withdraw its order and claim for a refund in full amount.

5.3 If the Client wishes to cancel the order and cancelling the order is solely the Client’s decision not related with WISOR’s activity, then WISOR has a right to issue an invoice for the work already done, considering the principle of proportionality.

5.4 The result of all services is not guaranteed (e.g. establishment of business licenses). If the necessary work is done by WISOR, the service shall be considered to be provided. If the service result is not achieved due to circumstances beyond the control of WISOR, then the provided service fee is non-refundable.

6. Confidentiality

6.1 Any information that will be stated during the provision of the services or products are confidential to WISOR and to Client.

6.2 All personal information provided while purchasing in the e-store are confidential and are treated by the requirements of the Personal Data Protection Act.

6.3 WISOR does not give out personal information to third parties without the consent of the Client.

6.4 The restrictions of use and disclosure of confidential information shall not apply to information covered by the following exceptions: information that is or becomes publicly known, information that WISOR is compelled to disclose by law or which disclosure is necessary for the due and timely fulfilment of the order (i.e. disclosure to the notary, bank, court, translator or public authorities). By accepting these terms, the Client gives also its/his/her consent to disclose information and documents relating to fulfilment of Assignment to the other employees of WISOR.  

7. Miscellaneous

7.1 The Parties aim to solve all disagreements with the negotiations. In the event the Parties are unable to reach a settlement, the dispute, controversy or claim arising from or in connection with provided services or products shall be settled in the Harju County Court.

7.2 These conditions are governed by Estonian law as a final applicable law.

When processing your personal data, we comply with Estonian and European Union legislation.

Data processing is any kind of operation which includes the collection, storage, modification and preservation of data. The processing of personal data requires explicit consent or lawful rights. The prerequisite for the provision of customer services is the customer's consent to the terms of the contract.

We use this data for the purpose for which we collected the data and to the extent necessary to achieve that purpose.

The composition of personal data collected depends on which specific services you are using, what kind of data is needed to provide them, the extent to which data is being transmitted to us for this purpose (e.g., subscription to the service, registration as a user, etc.). When collecting data, we adhere to the principle of collecting as little data as needed, i.e., we only collect data that is necessary for attaining an objective.

WISOR collects data from its clients related to work tasks for the provisions of services: name, date of birth, personal identification code, address, e-mail address.

GDPR protected data:

Basic personal data: full name, home address, personal identification number, document number. Biometric data: face, fingerprints, signature

We collect personal data in the following ways:

• we receive your data when you order services or goods, sign up as a client, are a user of a service or an e-environment, send us an information inquiry, and in other similar situations;

• we also receive personal data from other sources (e.g., from official documents what you have sent us), if this is necessary to achieve a purpose.

Compliance with the obligations arising from the law stipulates data processing that we are required to conduct, as we as a service provider/merchant are required to do so by law.

WISOR does not share your personal data with companies, organizations or persons outside WISOR and it’s team without your consent. WISOR team includes entities and employees related to providing services requested by the client.

At WISOR, lawyers and accountants process the personal data of clients. Personal data is necessary for the provision of services and, according to the client's request/ services, to present to authorities.

Customers can view/ modify their provided data through WISOR's virtual office application. The data is also archived.

If the customer has any questions regarding the use of his or her personal data, they can contact WISOR by e-mail.

If data processing is necessary for the performance of an obligation arising from law, we in WISOR cannot decide on the collection of such personal data, nor can you.

We will store your personal data until the legal obligation stipulates that we do so.

The company has minimized the possibility of leakage of personal data, and all security measures have been taken into use.